Quality & Care
Tinker & Belle designs have been thoroughly tested with (and happily withstood) many hours of play and plenty of laundering. To keep the garments looking their best please follow care label washing instructions carefully.

Machine or hand wash up to a maximum temperature of 40 C. NEVER tumble dry.

All Tana Lawn garments have a tendency to crinkle and pucker after washing. Do not be alarmed. A hot iron and plenty of steam will return your garment to as good as new.

Orders & Payment
Orders are generally completed within 2 weeks and more often within 1 week. If your order is needed for a particular date, please provide this information at the outset of the order. Customers will be notified as soon as possible if a delay is anticipated.

Orders placed through the online store are processed through ‘Paypal’. Orders placed outwith the online store can be paid for by electronic bank transfer, cheque (UK only) or Paypal Invoicing. If you would like to use one of the above payment methods please email Tinker & Belle with details of your order and preferred method of billing.

Visitors to the studio who would like to purchase stock may pay by cash or cheque. Unfortunately, it is not possible to take any item away from the studio without full payment. Tinker & Belle is not registered for VAT.

Delivery & Postage 

Tinker & Belle garments are made with great care. To keep orders safe we prefer to choose shipping services with fast and secure delivery.                                      

Orders With a Value of Less Than £50.00:                                                     

Postage to addresses in the Uk, Channel Islands, and Northern Ireland is charged at £4.30.
The service used is Royal Mail 1st Class Signed For.

For postage to Europe,charges start at £5.15.

For postage to the U.S.A and rest of world charges start at £7.45.

The service used is Royal Mail 'Airmail'.

Orders With a Value Greater Than £50.00: 

Postage to addresses in the Uk, Channel Islands, and Northern Ireland is priced from £7.20.
The service used is Royal Mail ‘Special Delivery’.

Postage to Europe is priced from £12.85.

Postage to the U.S.A, and rest of world is priced from £15.10.
The service used is Royal Mail International 'Tracked' or 'Tracked & Signed For’.

Shipping options within the store system are very basic and orders for multiple items can sometimes be overcharged on shipping fees. Please be assured that any overpayment will be refunded. Customers are very welcome to request a review of shipping fees before placing an order.

Please note that customers are solely responsible for any import/customs duties and taxes due on their purchase. Please also be aware that Tinker & Belle will not be held responsible for orders that are delayed in customs. 

Gifts
Gifts can be arranged just as easily as any order...online or by email.
A gift item will be packaged in tissue & ribbon and boxed as detailed in packaging information.
A hand written note with your message can also be included.

During the online checkout process please add the details of the recipient to the form (delivery address).
In the ‘Note to Seller’ box please add your message.
A paper receipt will be sent to the billing address only.

Returns & Exchanges
If you purchase a garment that is in any way unsatisfactory it can be returned within 14 days of receipt to obtain a full refund. Refunds will not include the cost of postage. The returned item must be as new, unworn and unwashed. To return an item by post please repackage your order with care and include details of the order. A copy of the transaction receipt is ideal. Please send your returns by a ‘traceable’ postal service to: Gabrielle Murray, 52a Great King Street, Edinburgh, EH3 6QY, Scotland, UK Returned garments that are lost or damaged in transit will not be refunded.

Contact
For help and information, studio appointments and orders please contact:

Gabrielle Murray
E: gabrielle@tinkerandbelle.co.uk
T: +44 (0) 7803 237 808
52a Great King Street,
Edinburgh,
Midlothian,
EH3 6QY,
Scotland, UK

Please note that the above address is not a commercial property and should only be visited by appointment.

Privacy & Security
All information regarding customers’ personal details will be kept strictly private and will not be passed on to any third party. Customers who would not like to receive Tinker & Belle updates in future and who would like their details to be removed from record, please can you give notification. All of our payments are handled safely and securely by PayPal.

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